Active Incident

Updated a few seconds ago

Metrics

Portal.PaymentVision.com Availability

100.00%




Credit Gateway - NLB Availablity

100.00%




FTP Availability

100.00%




Portal.PaymentVision.com Availability

100.00%




Credit Gateway - NLB Availablity

100.00%




FTP Availability

100.00%




Portal.PaymentVision.com Availability

100.00%




Credit Gateway - NLB Availablity

100.00%




FTP Availability

99.99%




Network Routing issuesOperational

Incident Status

Operational

Components

Portal-payAgent, payAPI, FTP Services, payIVR, Payment Processing, ACH Processing, BIN Lookup, Web Posting, Posting Files, payWEB2, payWEB3

Locations

Corporation Data Center - East, Data Center - East, Expedient, MD, AWS (Amazon Web Services)


November 18, 2025 1:55PM UTC
INVESTIGATING

We are currently experiencing intermittent connection failures impacting portions of our service. The issue is caused by a widespread outage at a third-party provider (Cloudflare), which is affecting multiple platforms across the internet. As a result, some customers may encounter dropped connections, time-outs, or difficulty accessing certain features. Current Status: Our team has confirmed the problem originates outside our environment. We are actively monitoring Cloudflare’s incident updates and continuously validating the stability of our own systems. At this time, no internal systems are degraded beyond the effects caused by the external outage. Customer Impact: Intermittent connectivity Occasional session drops Potential slowdowns or access errors Actions Taken: Engaged continuous monitoring of network health and Cloudflare status feeds Validated internal systems to ensure no additional contributing factors Prepared for traffic adjustments or failover if needed Communicating updates to customers as the situation evolves Next Steps: We will continue to track the outage closely and restore full service reliability as soon as Cloudflare resolves the upstream issue. A follow-up notice will be issued once the incident is fully resolved. Thank you for your patience and understanding while this third-party issue is addressed.

November 18, 2025 2:58PM UTC
MONITORING

Cloudflare has reported that their “Global Network experiencing issues” incident is now in a Monitoring state: a fix has been implemented, and they believe the incident is resolved, but they are continuing to monitor for residual errors. Cloudflare Status At 14:34 UTC they announced a change deployment that restored dashboard services, while broader application-service impacts are still being remediated.

Portal-payAgent




Operational

payAPI




Operational

FTP Services




Operational

payIVR




Operational

Payment Processing




Operational

ACH Processing




Operational

BIN Lookup




Operational

Web Posting




Operational

Posting Files




Operational

payWEB2




Operational

payWEB3




Operational

0

Upcoming Maintenances

1

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

Amazon Web Services

AWS EC2

Azure

Cloudflare

Cortex

GoToMeeting

SendGrid

Status.io

History

No incidents in the last 7 days